WHAT:1 Day Marketing and Leadership Conference
WHEN: 2nd November, 9am to 5pm Ritz Carlton Hotel, Singapore
If there is one person who can tell you how to improve customer service, create a more vibrant workplace, and generally let your business achieve the highest level of excellence, that one person is Dr Joseph A. Michelli.
Aventis School of Management in collaboration with Brand Consultancy, Brand Theatre is proud to bring to you one of the world’s leading Brand and Marketing Guru, Dr Joseph A Michelli , Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books about enduring business principles, he hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade.
What the Program will cover:
You’ll learn how you can take ANY product or service and build it into an extraordinary experience for customers. Discover how to maintain team cohesion while encouraging expression of the unique gifts and talents of all team members. Gain sure-fire approaches that encourage employees to operate as “owners” as opposed to functioning as “renters” or “squatters.” Explore the role experience design plays in creating customer loyalty, increased customer visits and enhanced customer spending. Learn techniques such as the Starbucks service approach of “connect, discover, respond”, and The Ritz-Carlton Hotel Company’s “three steps of service” designed to fulfill even unexpressed needs.
Learn how to create a playful energetic workplace culture rich with surprise and delight elements, a passion for operational excellence, and passionately loyal customers. Get more from your staff by connecting them to a purpose beyond the walls of your business.
Make a date with us on 2nd November 2009 at Ritz Carlton Hotel Singapore. Visit www.aventisgroup.com.sg. For more details on our suite of executive seminars, workshops and graduate education, visit www.aventis.edu.sg
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